Customer service performance (FBM)

The Customer Service Performance (FBM) widget monitors key customer service metrics for Fulfilled by Merchant (FBM) orders, including the order defect rate, A-to-Z guarantee claims, chargeback claims, and negative feedback. These metrics help ensure that your customer service meets the highest standards, contributing to a positive shopping experience.

Real-time tracking of these indicators allows you to quickly identify and address potential issues. Maintaining a low defect rate and avoiding claims reflects efficient service and builds trust with your customers. Proactively resolving disputes and handling feedback promptly can prevent larger issues and demonstrate your commitment to customer satisfaction.

By consistently achieving or exceeding performance targets, you strengthen your store's reputation, improve customer loyalty, and drive better long-term business outcomes. This widget is essential for maintaining a customer-focused approach while minimizing risks and ensuring continued success.