Shipping performance

The Shipping Performance widget provides a detailed summary of your fulfillment efficiency by tracking critical metrics such as the late shipment rate, on-time delivery rate, valid order tracking rate, invoice defect rate, and cancellation rate. These key performance indicators (KPIs) allow you to evaluate how well your shipping operations meet customer expectations and compliance standards.

Each metric is measured against specific targets, helping you identify areas that may require improvement. For instance, maintaining a low late shipment rate and high on-time delivery rate ensures timely order fulfillment, which is crucial for customer satisfaction. Similarly, a 100% valid order tracking rate demonstrates transparency and builds trust with your customers.

By continuously monitoring these statistics, you can enhance shipping reliability, reduce delays, and avoid cancellations. This proactive approach not only improves customer satisfaction and retention but also helps you avoid performance penalties, ensuring the long-term success of your business.