Customer service performance (FBA)

The Customer Service Performance (FBA) widget provides a comprehensive overview of your Fulfilled by Amazon (FBA) metrics, including order defect rate, A-to-Z guarantee claims, chargeback claims, and negative feedback. This tool ensures your performance aligns with Amazon's high standards, helping you maintain exceptional customer service.

By tracking these metrics, you can quickly identify and address any issues that may arise, safeguarding your reputation as a reliable seller. A low defect rate and absence of claims or negative feedback reflect strong service quality and build customer trust.

Regularly reviewing this data allows you to continuously improve your operations and ensure customer satisfaction. Maintaining excellent performance not only supports long-term growth but also strengthens your position on Amazon by demonstrating your commitment to providing a positive shopping experience.