Tracks essential customer service metrics like your order defect rate, a-to-z guarantee claims, chargeback claims, and negative feedback. it ensures you meet the performance targets for providing exceptional service to your customers. With real-time monitoring of these metrics, you can take proactive actions to resolve potential issues, minimize defects, and handle claims quickly. Maintaining a low defect rate and zero claims positively impacts your store's reputation and can boost customer loyalty, leading to better long-term performance.